PDC Poker Customer Service

Customer service tends to be one of the most overlooked features of an online poker room. Until you need it that is. When you need to contact customer service you should expect to receive prompt courteous service. In my experience at Carbon Poker that is what you will find.

Carbon Poker's customer service is there to help you with any questions you may need answered or to help guide you in making a deposit or withdrawal.

At Carbon Poker customer service is available 24 hours a day, 7 days a week via email or live chat.

Many of your questions can also be answered by Carbon Poker's FAQ's (Frequently Asked Questions)

Email Support
The staff at Carbon Poker has excellent technical knowledge which you can access 24 hours a day via email on support@carbonpoker.com

Carbon Poker will respond to your request in 48 hours latest.

To help the support staff with their response, if you have a problem with a specific game or query be sure to provide them with the game ID and number in your email. These can be found located in the top right hand corner of the screen when at the table.

Live Chat
Live chat is available 24 hours a day to all real money players at Carbon Poker.

To help Carbon's support staff with their response, if you have a problem with a specific game or query be sure to provide them with the game ID and number in your email. These can be found located in the top right hand corner of the screen when at the table.

Phone Support
Carbon Poker does not currently offer phone support. For those that prefer phone support I think you'll find that live chat will be very helpful.