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PDC Poker Customer Service

Customer service tends to be one of the most overlooked features of an online poker room. Until you need it that is. When you need to contact customer service you should expect to receive prompt courteous service. In my experience at Carbon Poker that is what you will find.

Carbon Poker's customer service is there to help you with any questions you may need answered or to help guide you in making a deposit or withdrawal.

At Carbon Poker customer service is available 24 hours a day, 7 days a week via email or live chat.

Many of your questions can also be answered by Carbon Poker's FAQ's (Frequently Asked Questions)

Email Support
The staff at Carbon Poker has excellent technical knowledge which you can access 24 hours a day via email on support@carbonpoker.com

Carbon Poker will respond to your request in 48 hours latest.

To help the support staff with their response, if you have a problem with a specific game or query be sure to provide them with the game ID and number in your email. These can be found located in the top right hand corner of the screen when at the table.

Live Chat
Live chat is available 24 hours a day to all real money players at Carbon Poker.

To help Carbon's support staff with their response, if you have a problem with a specific game or query be sure to provide them with the game ID and number in your email. These can be found located in the top right hand corner of the screen when at the table.

Phone Support
Carbon Poker does not currently offer phone support. For those that prefer phone support I think you'll find that live chat will be very helpful.

 
Carbon Poker's 1st Depositors Cash Chase

The Cash Depositor Cash Chase is a great promotion for all new players at Carbon Poker. All new Carbon Poker players who sign up and make a first deposit are offered a 30 day Cash Chase. The 30 days begins from your deposit date until 30 days where you will be climbing an individual leaderboard.

You climb the leaderboard by playing real money online poker games and earning VIP Points. The more points you earn, the bigger your payout.

Thanks to Carbon Poker’s 1st Depositor Cash Chase you can earn up to $500 and that’s on top of the welcome bonus and freerolls that you receive when you sign up at Carbon Poker.

Carbon Poker's Super Money Tree Promotion

Carbon Poker’s Super Money Tree is one of the best and most popular promotions held at Carbon. The Super Money Tree gives you the ability to win as much free money as you possibly can. Check out the details:

First you need to opt-in to the promo by going to the 'Money Tree' page in your Carbon Poker player admin and click the 'activate' button. Then start playing in ring games, tournaments and sit n go’s to earn VIP points and earn at least 100 VIP points in a 24 hour period. Doing so qualifies you to earn cash in March. In fact, you can earn cash for up to 10 days!

  • At the end of the month, Carbon Poker will pay you $1 for every 75 VIP Points earned on your top 5 qualifying days. But it doesn’t stop at just 5 days...

  • Reach 10 qualifying days of 175+ VIP Points for the month and receive $1 for every 55 VIP Points that you earn

  • Reach 20 qualifying days of 250+ VIP Points for the month and receive $1 for every 25 VIP Points that you earn

All of the money that you earn will be paid into your Carbon Poker player account. The money is all yours and you can withdraw it 7 days after its deposited into your Carbon Poker account.

Here’s a summary of how and what you will earn:

  • 1 or more days of at least 100 VIP points earned = $1 for every 75 VIP Points

  • 10 or more days of at least 175 VIP points earned = $1 for every 55 VIP Points

  • 20 or more days of at least 250 VIP points earned = $1 for every 25 VIP Points

Visit Carbon Poker to play in Super Money Tree now.

Exclusive Carbon Poker Bonus Code - CPBC600 - 100% Bonus up to $600
 
  • 100% Welcome Bonus up to $600
  • $500 Freeroll coupon valid for 14 days
  • Great software
  • Good Action at Low & Middle Limits
  • Excellent Promotions including the "Super Money Tree" promotion - Earn extra cash just for playing real money online poker.
  • ABSOLUTELY FREE poker training at DragTheBar.com...just by playing at Carbon Poker.
    NO hidden costs of any kind.
  • USA players accepted
   
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