PDC Poker
Customer Service
Customer service tends to be
one of the most overlooked features of an online
poker room. Until you need it that is. When you
need to contact customer service you should
expect to receive prompt courteous service. In
my experience at Carbon Poker that is what you
will find.
Carbon Poker's customer
service is there to help you with any questions
you may need answered or to help guide you in
making a deposit or withdrawal.
At Carbon Poker customer
service is available 24 hours a day, 7 days a
week via email or live chat.
Many of your questions can
also be answered by Carbon Poker's FAQ's
(Frequently Asked Questions)
Email Support
The staff at Carbon Poker
has excellent technical knowledge which you can
access 24 hours a day via email on
support@carbonpoker.com
Carbon Poker will respond to
your request in 48 hours latest.
To help the support staff
with their response, if you have a problem with
a specific game or query be sure to provide them
with the game ID and number in your email. These
can be found located in the top right hand
corner of the screen when at the table.
Live Chat
Live chat is available 24
hours a day to all real money players at Carbon
Poker.
To help Carbon's support
staff with their response, if you have a problem
with a specific game or query be sure to provide
them with the game ID and number in your email.
These can be found located in the top right hand
corner of the screen when at the table.
Phone Support
Carbon Poker does not
currently offer phone support. For those that
prefer phone support I think you'll find that
live chat will be very helpful.
